FAQ

Are you shipping during the Canada Post strike?
Yes. We are using private carriers during the strike for deliveries in Canada.

What are the shipping rates for Canada and the U.S.?
We offer FREE SHIPPING on orders over $75 CAD or $64 USD. If your order does not qualify for free shipping, the fees will depend on your location.

Do you offer international shipping?
We do not offer international shipping at this time. We currently only ship within North America.

How long does delivery take?
We try to ship your order as quickly as possible, usually next-business day, using local courier services. You can expect your order within 3-10 business days of the ship date, depending on the distance. Around holidays, peak-season and promotional times, there can be further delays.

Can I track my order?
Yes, tracking information will be sent to you by email once your order ships.

I just placed an order and I need to change something about my order.
Contact our support team with your order details for assistance at hi@abokichi.com.

What if my order is incorrect, damaged, or missing?
Contact our support team with your order details for assistance at hi@abokichi.com.

Can I return a product?
We are unable to accept returns as it is our policy to only send consumable goods directly from our facility. If there is an issue with your shipment or product, we will do our very best to address the issue. Contact our support team with your order details for assistance at hi@abokichi.com.

Are your products gluten-free, vegan, or allergen-free?
Many of our products are gluten-free and vegan. See specific product pages for more on ingredients and allergens.

Do your products contain MSG?
No, our products are MSG-free and do not contain any artificial flavour or colour enhancers.

Do you offer wholesale or bulk purchasing options?
Yes, contact us directly for wholesale inquiries. https://www.abokichi.com/account/register